Hi

A few days back my TV, broadband and line rental provider called me up to offer an upgrade on existing tv package. I clearly mentioned that I didn’t want to get tied into a contract as I was considering other options. His reply to that was that I would not get tied as this package would be cancellable with a month’s notice. I was still reluctant so he dropped in a broadband upgrade for free without informing that this had a long term contract tied to it, and without considering my original request for not getting tied into a contract. Further at the end I again asked the representative to confirm whether I would be tied into a contract. I remember that he very slyly responded that I wouldn’t by upgrading the TV package and at that point it did not occur that I need to confirm about broadband. Recently when I wanted to exit their service I was notified about the contract. They further told me that they would have sent me a written communication regarding it. I am not sure about any such notification as I generally don’t pay attention to any marketing materials unless I know that I am going to get something important.

I feel cheated in this incident. Could you please advise what should be my next steps?

Thanks and kind regards

Hary